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Welcome to the Frequently Asked Questions (FAQs) page of JustNewStyle.com, where we aim to address your queries and concerns with clarity and precision. As your go-to destination for Gen Z and Y2K fashion, we understand the importance of providing you with the information you need to shop with confidence and ease. Below, you’ll find answers to common questions regarding our collections, ordering process, shipping, returns, and more.
General Questions
Q: What is JustNewStyle.com? A: JustNewStyle.com is an online fashion destination that merges the vibrant essence of Gen Z with the iconic flair of Y2K style. From our headquarters at 444 Alaska Avenue Suite #AOG553 in Torrance, CA, we curate and deliver fashion-forward clothing and accessories directly to your doorstep.
Q: How often do you update your collections? A: Our collections are updated regularly to ensure you have access to the latest trends and timeless classics. Stay tuned to our New Arrivals section for fresh additions.
Ordering and Shipping
Q: How do I place an order? A: Placing an order is simple: browse our collections, select your desired items and sizes, add them to your cart, and proceed to checkout. You’ll need to provide shipping and payment information to complete your order.
Q: What shipping options do you offer? A: We offer shipping to the USA (7-10 business days for $4.99) and the EU (8-12 business days for $5.99), with a handling time of 2-3 days. For more details, visit our Shipping Policy page.
Q: Can I track my order? A: Yes, once your order has been shipped, you will receive a tracking number via email, allowing you to follow its journey to your doorstep.
Returns and Refunds
Q: What is your return policy? A: We strive for your complete satisfaction. If you’re not happy with your purchase, you can return it within 30 days for a refund or exchange. Items must be in their original condition. For more details, please visit our Return and Refund Policy page.
Q: How do I initiate a return or exchange? A: To initiate a return or exchange, please contact our support team at [email protected] with your order number and the reason for return. We will guide you through the process.
Product Information
Q: How do I know which size to order? A: Each product page includes a size guide to help you find the perfect fit. If you’re between sizes or need further assistance, our customer service team is happy to help.
Q: The item I want is out of stock. Will it be restocked? A: We aim to restock popular items as quickly as possible. Sign up for restock notifications on the product page or contact us for more information.
Security and Privacy
Q: Is my personal information secure with JustNewStyle.com? A: Absolutely. We prioritize the privacy and security of our customers. Your personal information is protected with the highest level of security and is never shared with third parties. For more details, please review our Privacy Policy page.
More Questions?
If your question hasn’t been answered here, don’t hesitate to reach out to us directly at [email protected]. Our dedicated support team is here to ensure your JustNewStyle experience is nothing short of exceptional. Thank you for choosing JustNewStyle.com, where fashion meets function and every purchase is a step towards defining your unique style.